Is It Even Possible?? File 5,000 Assigned!

Sometimes you hit a milestone that makes you stop and ask — Is this even possible?

Well…it is. And we did it.

🎉 From 4,000 to 5,000 — A Journey Worth Celebrating!

On March 7, 2024, we celebrated a major achievement when INS Claims Services received file number 4,000. The assignment came from ICBC adjuster Melissa Jenkins, who requested Rod Keleny, Brenna Keleny, or Chris Rinke.

At the time, reaching 4,000 files felt extraordinary. The volume of incoming assignments had already surpassed anything we anticipated when we first began this journey.

As is our tradition at INS Claims Services, we marked the milestone with a small celebration and awarded $100 to each requested Independent Adjuster. Recognizing the professionals who trust us with their files is something we take great pride in.

And then… just over a year later… it happened again.

🚀 File 5,000 — Another Incredible Milestone

On April 24, 2025, ICBC adjuster Bal Basran requested that Chris Rinke take on what would become INS Claims Services file number 5,000.

Five thousand.

Let that sink in.

Even more remarkable? We continue to receive approximately 1,000 file assignments per year. While the volume remains strong, the complexity of assignments has grown significantly. Today’s files demand more expertise, deeper investigation, and greater collaboration than ever before.

And we are ready for the challenge.

We are incredibly fortunate to work with professionals who consistently choose INS Claims Services for their assignments. Your continued support means everything to us.

As we move forward, our focus remains exactly where it has always been — on the needs of our customers.

If the past two years have taught us anything, it’s that growth comes from strong relationships, reliable service, and a team that shows up ready to deliver — every time.

File 5,000 may feel unbelievable.

But we’re just getting started.

Here’s to the next milestone in 2026!

ICBC Vendor Number Announcement

After a thorough and rigorous review process by ICBC, on the 22nd of May 2020, we were contacted and informed that INS Claims Services Inc. was a successful applicant and, therefore, is being awarded an ICBC billing number.

Experienced independent adjusters attached to INS Claims are expected to be entered into the ICBC database in early June 2020, which will allow ICBC adjusters to forward assignments to INS Claims for investigation.

ICBC is extremely discerning when accepting companies as a business partner and issuing a vendor number. In our case, ICBC posted they were accepting independent adjusting firms to apply through a government website. We subsequently completed a rather lengthy submission that was thoroughly reviewed by a team at ICBC.

All correspondence is submitted through the government site and we found ICBC has extremely high standards when selecting their business partners. Our written documents were diligently reviewed and scored.

In our submission, ICBC requested we respond in detail on many important issues. We had to explain our internal corporate Freedom of Information and Privacy Policies to ensure sensitive information is secure. Furthermore, we also defined and outlined our customer service delivery model and how we will be a value-added business partner to ICBC. A complete work history for each independent adjuster was submitted in order for ICBC to confirm our adjusters meet their skills, knowledge and abilities standards.

INS Claims currently has 19 adjusters qualified to take on work assignments from ICBC. Click here to meet Our Team.

Although the process was time consuming for both parties, it is integral every vendor articulate their qualifications in detail in order to meet these high standards.

We are pleased the staff at ICBC was able to review and approve our application, especially during the challenging work situations resulting from Covid-19 and with the extra pressures brought on by changing to the no-fault system.